Anyway, this lady with white-ish/grey-ish hair comes up to the hostess and asks to see the manager. She didn't seem perturbed, so I just assumed she had something good to say or a question to ask him. Don't be fooled by that white-ish/grey-ish hair. When the manager (poor guy) arrived, she proceeded with this conversation:
Manager: How can I help you?
Lady: (Holding receipt and in a snooty kind of voice) Well, I ordered corn on the cob with my meal, and when the first one came out, it was obvious that it had been leftover from the lunch service. I asked my waiter to get me another one. The second one that he brought back was just about the same. So I knew better than to ask again but told him that I just wanted to be compensated for it. My whole meal was not good because of this. (Holding up receipt to show him) He only gave me $2.44 off my check. And if this is how you treat your Chili's customers, I would be ashamed. Shame on you if all you can compensate is $2.44 for a ruined meal. My meal was ruined because of this.
Manager: I'm sorry, Ma'am. Since you've already paid, if you'll wait we will compensate you in another way. (I was hoping it was going to be a swift kick in the behind out the door.)
What does he do, you ask? He brings her a Chili's gift card in an amount that I'm not sure of, but I'm certain that it was more than $2.44. While she was waiting, Cameron and I, being the only other people in this area, had the most disgusted looks. She looked right at us and kind of shrugged her shoulders and smirked like she had just done this poor manager a service.
Here are my thoughts on this issue: If you're expecting the highest quality of corn on the cob, don't come to Chili's. Make it yourself from home with the Intensely Sweet kind from H-E-B. If someone compensates you $2.44 for corn on the cob, be grateful that you got anything and then go buy said kind from H-E-B that is located directly behind Chili's. If you're going to complain to the manager just to get a gift card, find something worth complaining about besides corn on the cob.
The greatest part of this story and saddest part of this story is that we're almost certain that this lady goes to our church. We gasped with horror as she said her name to him while he shook her hand and realized that this was the mother of the kid from our student ministry that had walked by and greeted/justified why he hadn't been to church in a while.
This was how this Chili's experience began, and it ended with our waitress being completely annoyed with the amount of people at our table and a random, large man in an eighties-type, fringe-laden, leather jacket handing out Pixy sticks to all the wait staff. Both of these are proof as to why you shouldn't complain about corn on the cob to the manager. Unless, of course, you want your next meal to be free.
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